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Terms of Service
Welcome to Hint, the property of and operated by ‘LTK Industries’ registered under the Companies Act, 2013, and having its registered office at ‘28, B T Road, Kolkata - 700002. By accessing or using any version of the website, you signify that you have read, understood, and agree to be bound by these Terms of Service and any other applicable law. Your continued use of the platform shall be constituted as your acceptance to the Terms of Service, as revised from time-to-time. If you do not agree with these Terms of Service, please do not access, and use the platform. For the purposes of these Terms of Services, “we”, “our” and “us” “company” shall mean Hint, and “you” and “your” “user” shall mean any natural or legal person who has agreed to become a buyer on the platform by registering on the website as a registered user using the computer systems or just visiting and browsing the website as a non-registered user.
We reserve the right to update or modify these Terms of Service at any time without prior notice. Your access and use of the platform following any such change constitutes your agreement to follow and be bound by these Terms of Service, as updated, or modified. For this reason, we encourage you to review these Terms of Service each time you access and use the platform.
Placing an Order:
You will be able to place an order with us by purchasing via our secure online checkout flow. We will send you the order acknowledgement by email, detailing the products you have ordered. Please note that we reserve the right to brand our products.
We may refuse to accept an order under the following circumstances:
a) Where the products ordered are not available or defective.
b) If we did not obtain authorisation for your payment from the payment gateway.
c) If you do not meet any eligibility criteria set out in our Terms of Service.
d) If the order is to be delivered to a pin code or location where our courier partners are unable to service.
Order Acceptance Policy:
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the above, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, we will issue a credit to your bank account or store wallet in the form of coupon or cash for the amount charged for the cancelled portion or the quantity not provided.
Pricing:
All prices shown in the product pages exclude GST at the current rates. We reserve the right to express the price exclusive of GST, however we shall show GST separately and include it in the total price at the checkout page. We charge separately for order logistics and other relevant charges such as COD or gift-wrap charges, the appropriate rates are set out in the specified pricing structure shown on the checkout page.
Delivery:
We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 4-10 business days, from the date of shipment of your products, depending on where you live. All orders come in fully sealed packages to make sure that the products reach you in perfect condition.
We will initiate the shipment of your products within 24-48 hours of receiving the order under most circumstances. Our regular working hours are Monday to Saturday 10am-6pm. We only process and dispatch orders during these hours. All delivery and dispatch timescales quoted on the website do not include weekends or other regional and national holidays. While we make every effort to deliver your order within the specified timeline, on occasion due to unforeseen circumstances we cannot always guarantee delivery in the said time or accept liability for deliveries made outside this timeline.
We will deliver the products ordered by you to the address which you have provided as the delivery address when you place the order. If any of the details you have given us in your delivery address are incorrect, we shall not be liable for any items which may have not been received by you. Our courier partner will attempt the delivery 3 times and a call will be made to the registered phone number and you can let the delivery executive know a convenient time to deliver your order. You may specify a delivery address which is different from your billing address at the time of placing your order.
Tracking Your Order:
We provide a tracking number on dispatch of your order so that you can track the progress of your delivery. You can also use the ‘Track my Order’ option on the website to check the status of your order once it has been shipped. If any issues arise with regards to your shipment, please contact us, so that we can assist you.
Order Cancellation:
In case you wish to cancel the order, you have placed, you can cancel it within 24 hours from placing the order. The cancellation can be made by logging into your account on our website and cancelling the order. Or, you can contact us at consumercare@hintworld.com and indicate the order number along with the reason for cancellation. Your payment amount, if any, shall be transferred to the original mode of payment used while placing the order within 4-5 working days. If an order cancellation is required after the product is shipped, we will provide a refund after we receive your package in its entirety, unused and undamaged condition along with price tags from the courier partners at the facility.
Events Beyond Our Control:
Hint cannot be held liable for any failure to deliver products, or any delay delivery or for any damaged or defective products delivered that is caused due to any event or circumstance beyond our reasonable control including, without limitation to strikes, lockdowns and other industrial disputes, breakdown of systems or network access, floods, fire, explosion or accident and bad climate or weather. However, if such circumstances arise, do contact us and we will do our best to rectify the issue for you.
We may revise these terms and conditions at any time by updating this page. We request you to check this website from time to time to review the current terms and conditions. Any use of this website is subject to the user agreeing to the above Terms of Service.